E-billing and self-service for insurance

In the increasingly complex world of insurance, empowering agents, brokers, and customers with key information is vital to closing new business and reducing the cost of servicing customers.

Robust e-billing and self-service solutions extend insurance carriers' systems directly to agents, brokers and customers, effectively moving key processes online including: billing, payment and collection processes; policy management; account management; and customer care. These organizations are building strong adoption of their online channel by offering users the rich content users want customized to their different needs.

Aeturnum can help you integrate your e-billing application seamlessly with your existing backend billing, claims and payment systems. Our deep expertise with e-billing applications enables us to cost-effectively customize and extend out-of-the-box capabilities specifically for insurance carriers. Additionally, Aeturnum’s certified database professionals have a thorough understanding of the e-billing database objects and relationships. This enables Aeturnum to incorporate client-specific data elements and present more detailed customer account information online. As a result, insurers can offer up more of the unique and compelling content that drives strong adoption of their e-billing and self-service site and the substantial benefits that go with it including:

• Increasing productivity and efficiency of the agency force
  
  Aeturnum’s ability to streamline integration with and consolidate data from your disparate back office policy, claims and billing systems enables you to provide a unified, online view of policy holder account, product, policy, service, and commission information. This includes integration with existing content management systems to deliver targeted marketing messages and policy-holder information. Aeturnum can also incorporate customer-defined alerts and notifications regarding specific insurance use cases such as policy renewal notices, claim status, payment confirmations and more. These can all be delivered to the customers’ preferred online channel and mobile devices. All these capabilities make it easier for customers to do business with you, improving satisfaction and creating higher switching costs.
  
  
• Reducing customer service costs by deflecting calls to less costly self-service channels
  
  By streamlining the integration of the e-billing and payment solution with your current systems, Aeturnum makes it easier to present the most important customer information online. As a result, more contacts are deflected from the call center and customer service costs are reduced.
  
  
• Improving billing and payment remittance processes
  
  Online payments save carriers both time and money by reducing unapplied payments and the cost of manual payment collection.  Carriers can also automate the “Group List Bill” process. Aeturnum can help you enable all of these capabilities and their benefits.
  
  
• Reducing print and mailing costs
  
  A richer online experience means more customers committed to the online channel and more customers turning off their paper statements in favor of e-statements. Aeturnum has a unique ability to tap legacy systems to do this faster and with less cost or risk. In addition to the obvious environmental benefits, this saves considerable cost in paper, postage and handling each month.
  
  
• Improved online client satisfaction and convenience
  
  Aeturnum can also integrate your e-billing solution with Search to help agents and policy holders research product offerings and get quick, accurate information about proper procedures to streamline the purchase, claims and dispute processes.